Last Updated: April 11, 2025

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Welcome to the website of Orgcäos OÜ, a private limited company registered in Estonia under registry code 16321350, operating as Orgcaos Purpose-Driven Design Studio ("Orgcaos," "we," "us," or "our"). Our Website, accessible at https://orgcaos.com and https://orgcaos.ee (collectively, the "Website"), serves as the primary platform to showcase our creative design services, including branding, web design, graphic design, and multimedia design, alongside case studies, blog content, and client testimonials. By accessing or using our Website, submitting inquiries, or engaging our services, you ("you," "User," or "Client") agree to be legally bound by these Terms and Conditions ("Terms").

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These Terms constitute a binding contract between you and Orgcäos OÜ, with a legal address at Vahtrepa küla, Liiva, Hiiumaa vald, Hiiu maakond, 92318, Estonia. We operate in compliance with applicable Estonian and EU laws, ensuring transparency, fairness, and protection of your rights. If you do not agree with any part of these Terms, you must immediately cease using the Website and refrain from engaging our services.

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1. Definitions

To ensure clarity and avoid ambiguity, the following terms are defined as follows:

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• Website: Refers to https://orgcaos.com, https://orgcaos.ee, and all associated subdomains, pages, and content hosted on the Webflow platform, operated by Orgcäos OÜ.
• Services: Encompasses all creative design services provided by Orgcäos OÜ, including but not limited to branding and visual identity design, graphic design, web and digital design, multimedia design, and related consulting services, as detailed at https://www.orgcaos.com/services
• User: Any individual or entity accessing the Website for any purpose, including browsing, viewing content, or submitting inquiries.
• Client: A User who enters into a contractual agreement with Orgcäos OÜ for the provision of Services.
• Personal Data: Any information relating to an identified or identifiable natural person, as defined in Article 4(1) of the GDPR, including names, email addresses, and IP addresses.
• Content: All materials displayed on the Website, including text, images, logos, designs, case studies, blog posts, videos, testimonials, and other creative works.
• Third-Party Services: External tools, plugins, or platforms integrated into the Website, including Microsoft Clarity, Google Tag Manager, Google Ads, Google Search Console, Google Analytics, and Meta Pixels, used for analytics, marketing, and performance monitoring.
• Service Agreement: A separate contract or proposal between Orgcäos OÜ and a Client, specifying the scope, deliverables, timelines, fees, and other terms for a specific Service engagement.
• EEA: The European Economic Area, comprising EU member states plus Iceland, Liechtenstein, and Norway.
• Agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any applicable Service Agreements, as amended from time to time.

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2. Acceptance of Terms

By accessing the Website, submitting information via contact forms, browsing our case studies or blog, or contracting for our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and Cookie Policy. These Terms apply to all Users, whether acting as individuals or on behalf of an entity, and regardless of their location.

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If you are accessing the Website or Services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the legal authority to bind that entity to these Terms. If you lack such authority or do not agree with these Terms, you must not use the Website or engage our Services.

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We reserve the right to refuse access to the Website or Services to any User who violates these Terms or applicable laws, including but not limited to the Estonian Penal Code, the Estonian Consumer Protection Act, or EU regulations.

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3. Scope of Services

Orgcaos Purpose-Driven Design Studio is a creative design agency focused on delivering high-quality branding and web design services with a commitment to positive social and environmental impact. Operating remotely from Estonia, our key Services include:

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• Branding and Visual Identity Design: Crafting logos, typography, color schemes, brand guidelines, and other elements to establish a cohesive and impactful brand presence.
• Graphic Design: Producing marketing collateral, print materials, digital assets, and illustrations tailored to Client needs.
• Web and Digital Design: Designing responsive websites, user interfaces, and digital experiences optimized for functionality and aesthetics.
• Multimedia Design: Creating animations, videos, and interactive media to enhance brand storytelling.
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A comprehensive overview of our Services is available at https://www.orgcaos.com/services. Each Service engagement is governed by a tailored Service Agreement, which outlines the project scope, deliverables, timelines, payment terms, and other specific conditions. Our Services are provided remotely, and we collaborate with Clients globally, ensuring compliance with local and international standards.
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4. Use of the Website

4.1 Eligibility

To use the Website, you must be at least 16 years of age, in accordance with Article 8 of the GDPR, which governs conditions for a child’s consent in relation to information society services. By accessing the Website, you represent and warrant that you meet this age requirement and have the legal capacity to enter into this Agreement. If you are under 16, you must obtain verifiable parental consent before using the Website or submitting any Personal Data.
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4.2 Limited License

Orgcäos OÜ grants you a revocable, non-exclusive, non-transferable, and limited license to access and use the Website for personal or professional purposes, such as:
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• Exploring our portfolio and case studies.
• Reading blog posts and insights.
• Contacting us to inquire about Services.
• Reviewing Client testimonials and Service descriptions.
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This license is strictly subject to compliance with these Terms and does not permit any unauthorized use of the Website or its Content.
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4.3 User Obligations

As a condition of using the Website, you agree to:
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• Provide accurate, current, and complete information when submitting inquiries via contact forms or engaging our Services.
• Maintain the confidentiality of any account credentials, if applicable, and notify us immediately of any unauthorized access.
• Use the Website in compliance with all applicable laws, including but not limited to the Estonian Data Protection Act, the GDPR, and the EU Digital Services Act.
• Refrain from engaging in any conduct that could harm the reputation, operations, or security of Orgcäos OÜ.
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4.4 Prohibited Activities

You expressly agree not to, and will not permit others to:
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• Copy, reproduce, modify, distribute, or create derivative works of any Content without our prior written consent, except as permitted under the Estonian Copyright Act or EU Directive 2001/29/EC on copyright.
• Use the Website for any unlawful, fraudulent, or malicious purpose, including but not limited to phishing, spamming, or distributing malware, in violation of the Estonian Penal Code.
• Interfere with or disrupt the Website’s functionality, security, or performance, including through hacking, denial-of-service attacks, or unauthorized access to our systems.
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Website or any associated software.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notices displayed on the Website.
• Use automated tools, such as bots, crawlers, or scrapers, to harvest data or Content from the Website without our express written permission.
• Impersonate any person or entity, misrepresent your affiliation, or submit false or misleading information through the Website.
• Engage in any activity that could overload, damage, or impair the Website’s infrastructure or servers.
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4.5 Intellectual Property Rights

The Website and all Content, including but not limited to text, images, designs, logos, case studies, blog posts, videos, software, and other materials, are the exclusive property of Orgcäos OÜ or its licensors. This Content is protected by Estonian and international intellectual property laws, including the Estonian Copyright Act, the Estonian Trademark Act, EU Regulation (EU) 2017/1001 on trademarks, and EU Directive 2001/29/EC on copyright harmonization.
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You may not reproduce, distribute, modify, or publicly display any Content without our prior written permission, except as permitted under fair use or other statutory exemptions. Any deliverables created as part of our Services (e.g., logos, website designs, or branding materials) remain the property of Orgcäos OÜ until full payment is received, at which point ownership may transfer to the Client as specified in the relevant Service Agreement.
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If you submit content or materials to us (e.g., project briefs, feedback, or testimonials), you grant Orgcäos OÜ a worldwide, non-exclusive, royalty-free, perpetual license to use, reproduce, modify, and display such content for the purpose of providing Services, marketing, or improving the Website, subject to our Privacy Policy and GDPR obligations.
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5. Contact Forms and User Submissions

The Website includes contact forms, accessible at **https://orgcaos-website.webflow.io/contact**, where Users may submit their first name, email address, company details, and project information to inquire about our Services. By using these forms, you agree to the following:
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• Accuracy: You represent that all information provided is accurate, current, and complete. Providing false or misleading information may result in the rejection of your inquiry.
• Consent: You consent to our processing of your Personal Data as described in our Privacy Policy, in compliance with Articles 6 and 7 of the GDPR (lawful basis and consent).
• Purpose: Submitted information is used solely to respond to your inquiry, initiate discussions about potential Services, or follow up as necessary.
• Transmission: Form submissions are sent directly to our email system for processing. We implement appropriate technical and organizational measures to protect your data, as required by Article 32 of the GDPR.
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Orgcäos OÜ reserves the right to reject or disregard submissions that are incomplete, fraudulent, offensive, or otherwise violate these Terms. We may also retain submission data for up to six years for business purposes, unless you request deletion, in accordance with our Privacy Policy.
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6. Third-Party Services and External Links

6.1 Third-Party Services

The Website integrates Third-Party Services to enhance functionality, monitor performance, and support marketing efforts, including:
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• Microsoft Clarity: For heatmaps and user behavior analytics.
• Google Tag Manager: For managing tracking codes and scripts.
• Google Ads: For advertising campaigns.
• Google Search Console: For monitoring search performance.
• Google Analytics: For analyzing Website traffic and user interactions.
• Meta Pixels: For tracking user interactions for marketing purposes.
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These Third-Party Services may collect data as described in our Privacy Policy and are governed by their respective terms of service and privacy policies. Orgcäos OÜ is not responsible for the availability, accuracy, or data practices of these services, and you acknowledge that your use of such services is at your own risk.
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6.2 External Links

The Website may contain links to external websites, such as social media profiles (e.g., Facebook, Instagram, LinkedIn, Medium, Substack) or partner websites. These links are provided for convenience only, and Orgcäos OÜ does not endorse, control, or assume responsibility for the content, accuracy, or practices of linked websites. Your interaction with external websites is subject to their own terms and policies, as stipulated in Article 17 of the EU Digital Services Act.
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If you access a linked website, we recommend reviewing its terms of use and privacy policy to understand how your data may be processed.
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7. Returns/Refund Policy

As a creative design studio providing bespoke Services rather than physical products, Orgcäos OÜ is committed to ensuring Client satisfaction while adhering to the Estonian Law of Obligations Act, the EU Consumer Rights Directive (Directive 2011/83/EU), and other applicable regulations. This Returns/Refund Policy governs cancellations, refunds, and disputes related to our Services.
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7.1 Service Agreements

Each Client engagement is formalized through a Service Agreement or proposal, which details:
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• The scope of work (e.g., branding, web design, or multimedia projects).
• Deliverables (e.g., logo files, website designs, or marketing materials).
• Timelines for project milestones and completion.
• Payment terms, including deposits, progress payments, and final payments.
• Any additional terms, such as revisions or third-party costs.
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Payments are typically structured in milestones to align with project progress. All fees are quoted in Euros (€) unless otherwise agreed.
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7.2 Cancellations

• By the Client:
  • Clients may cancel a Service at any time by providing written notice to hello@orgcaos.com.
  • If cancellation occurs before project commencement, any refundable deposits (if applicable) will be returned within 14 business days, minus any administrative or third-party costs incurred.
  • If cancellation occurs after work has begun, fees for completed work, including research, design drafts, or third-party expenses (e.g., stock imagery, software licenses), are non-refundable.
  • We will provide a detailed invoice outlining work completed and costs incurred to ensure transparency.
  • Cancellation does not relieve the Client of obligations for payments due under the Service Agreement for work already performed.
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• By Orgcäos OÜ:
  • We reserve the right to terminate a Service Agreement with written notice if the Client:
    • Fails to make timely payments as agreed.
    • Does not provide necessary materials, feedback, or approvals within reasonable timeframes.
    • Engages in conduct that violates these Terms or applicable laws.
    • Requests changes that significantly alter the agreed scope without mutual consent.
  • Upon termination by us, fees for completed work are non-refundable, and we will provide an itemized summary of work performed.
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7.3 Refunds

Refunds are evaluated on a case-by-case basis, guided by fairness and contractual obligations:
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• Non-Delivery:
  • If we fail to deliver the agreed-upon Services due to our sole fault (e.g., inability to complete the project), you may be entitled to a full or partial refund, proportional to the undelivered work.
  • Refunds will be processed within 14 business days of approval, using the original payment method unless otherwise agreed.
• Unsatisfactory Work:
  • If you are dissatisfied with a deliverable, you must notify us in writing within 7 business days of receipt, specifying the issues in detail.
  • We will offer up to two rounds of revisions (unless otherwise specified in the Service Agreement) to address concerns and align with the agreed specifications.
  • If revisions fail to resolve the issue, we may, at our discretion, offer a partial refund based on the work completed and its usability.
  • No refunds will be issued for deliverables that have been approved by the Client or used publicly (e.g., published logos or live websites).
• Completed Work:
  • Fees for Services fully rendered, deliverables approved, or work completed as per the Service Agreement are non-refundable.
• Deposits:
  • Deposits are generally non-refundable, as they secure our resources and commitment to your project. Exceptions may be made at our discretion for cancellations before significant work begins.
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7.4 Dispute Resolution

If you believe you are entitled to a refund or wish to dispute a charge, please follow these steps:
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• Contact Us: Submit your concern in writing to hello@orgcaos.com within 14 business days of the issue arising, including details of the dispute and any supporting documentation.
• Review Process: We will investigate and respond within 7 business days, providing a resolution or requesting additional information.
• Mediation: If we cannot resolve the dispute directly, you may pursue mediation through a mutually agreed third party or, for EEA consumers, via the EU Online Dispute Resolution (ODR) Platform at https://ec.europa.eu/odr.
• Legal Recourse: As a last resort, disputes may be submitted to the courts of Harju County, Estonia, as outlined in Section 15.
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7.5 Consumer Rights

If you are a consumer (i.e., a natural person acting outside a trade, business, or profession) residing in the EEA, you may have additional rights under the EU Consumer Rights Directive:
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• Cooling-Off Period: For distance contracts, you have a 14-day right to withdraw without giving a reason. However, under Article 16(m) of the Directive, this right does not apply to bespoke Services (e.g., custom designs) once work has commenced with your consent.
• Clear Information: We provide clear information about our Services, fees, and terms before you enter a Service Agreement, in compliance with Article 8 of the Directive.
• Complaints: You may file complaints with us directly or with the Estonian Consumer Protection and Technical Regulatory Authority if you believe your rights have been violated.
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7.6 Exclusions

No refunds or cancellations will be granted for:
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• Changes in Client priorities or preferences after work has begun.
• Delays caused by the Client’s failure to provide timely feedback, approvals, or materials.
• Services affected by force majeure events (see Section 16.6).
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This policy ensures fairness while protecting our investment in creative work, in line with industry standards and legal requirements.
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8. Limitation of Liability

To the fullest extent permitted by applicable law, Orgcäos OÜ, its affiliates, officers, directors, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
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• Loss of profits, revenue, or business opportunities.
• Loss of data, goodwill, or reputation.
• Costs of procuring substitute services.
• Personal injury or property damage.
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Such damages are excluded whether arising from the use or inability to use the Website or Services, errors in Content, interruptions in Website availability, or any other cause, even if we have been advised of the possibility of such damages.
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Our total liability for any claim arising under these Terms or Services shall not exceed the amount paid by you for the specific Service or Website usage giving rise to the claim. This limitation is consistent with the Estonian Law of Obligations Act and Article 82 of the GDPR, which governs liability for data protection violations.
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Some jurisdictions, including certain EEA member states, do not allow the exclusion or limitation of certain damages (e.g., for personal injury or statutory consumer rights). In such cases, our liability shall be limited to the minimum extent permitted by law.
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9. No Warranties

The Website and Services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to:

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• Warranties of merchantability or fitness for a particular purpose.
• Warranties of accuracy, completeness, or reliability of Content.
• Warranties that the Website will be uninterrupted, secure, or free from errors, viruses, or other harmful components.
• Warranties that the Services will meet your specific expectations or achieve particular results.

Orgcäos OÜ does not guarantee that the Website will be compatible with all devices, browsers, or software, nor that it will be free from technical issues beyond our reasonable control. We make reasonable efforts to maintain the Website’s functionality but cannot warrant continuous availability due to factors such as server maintenance, cyberattacks, or third-party outages.

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These disclaimers do not affect mandatory consumer rights under the EU Consumer Rights Directive or the Estonian Consumer Protection Act, which may provide additional protections for consumers.
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10. Indemnification

You agree to indemnify, defend, and hold harmless Orgcäos OÜ, its affiliates, officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising from or related to:
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• Your breach of these Terms or any Service Agreement.
• Your misuse of the Website or Services, including unauthorized access or distribution of Content.
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.
• Any content, data, or materials you submit to the Website or provide for Services that infringe applicable laws or third-party rights.
• Any negligent, fraudulent, or willful misconduct by you or your representatives.
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This indemnification obligation survives the termination of your use of the Website or Services.

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11. Intellectual Property Infringement

Orgcäos OÜ respects the intellectual property rights of others and complies with the Estonian Copyright Act, the EU Digital Services Act, and EU Directive 2001/29/EC. If you believe that any Content on the Website infringes your copyright, trademark, or other intellectual property rights, please submit a written notice to:

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Orgcäos OÜ

Email: hello@orgcaos.com

Address: Vahtrepa küla, Liiva, Hiiumaa vald, Hiiu maakond, 92318, Estonia

Your notice must include:

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• A physical or electronic signature of the rights owner or their authorized representative.
• A detailed description of the allegedly infringing material, including its location on the Website.
• Your contact information (name, address, email, and phone number).
• A statement that you have a good-faith belief that the use is not authorized by the rights owner, their agent, or the law.
• A statement, under penalty of perjury, that the information in your notice is accurate and that you are authorized to act on behalf of the rights owner.
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We will investigate and respond to valid notices promptly, typically within 7 business days, and may remove or disable access to the allegedly infringing Content pending resolution. We also reserve the right to terminate access for Users who repeatedly infringe intellectual property rights.

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If you believe Content was removed in error, you may submit a counter-notice, and we will handle it in accordance with applicable laws.

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12. Modifications to the Website and Terms

12.1 Website Modifications

Orgcäos OÜ reserves the right to modify, enhance, suspend, or discontinue the Website or any of its features, temporarily or permanently, with or without notice. Such changes may include updates to Content, redesigns, or the integration of new Third-Party Services. We shall not be liable for any losses or damages arising from such modifications, including interruptions in access or changes to functionality.

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12.2 Amendments to Terms

We may revise these Terms at our sole discretion to reflect changes in our operations, legal requirements, or industry standards. Material changes will be communicated as follows:

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• Notification: We will post the updated Terms on the Website with a revised “Last Updated” date. For significant changes, we will provide at least 30 days’ notice via email (if we have your contact information) or a prominent notice on the Website, in compliance with Article 3 of the EU E-Commerce Directive.
• Acceptance: Your continued use of the Website or Services after the effective date of the updated Terms constitutes your acceptance of the changes.
• Rejection: If you do not agree with the updated Terms, you must cease using the Website and Services immediately.
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Non-material changes (e.g., typographical corrections or clarifications) may take effect immediately upon posting.

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13. Termination

13.1 By Orgcäos OÜ

We may terminate or suspend your access to the Website or Services, with or without notice, under the following circumstances:

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• You breach any provision of these Terms or a Service Agreement.
• Your actions pose a risk to the security, integrity, or reputation of the Website or Orgcäos OÜ.
• You engage in unlawful or fraudulent activity.
• Termination is required by law, court order, or regulatory authority.
• We discontinue the Website or specific Services for business reasons.
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Upon termination, your right to access the Website or Services will cease immediately, and we may delete any associated data, subject to our Privacy Policy and GDPR obligations.

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13.2 By You

You may stop using the Website or Services at any time by ceasing access or notifying us of your intent to terminate any ongoing Service Agreement, subject to the terms of that agreement and the Returns/Refund Policy.

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13.3 Survival

Provisions of these Terms that, by their nature, should survive termination will remain in effect, including but not limited to Sections 4.5 (Intellectual Property), 8 (Limitation of Liability), 9 (No Warranties), 10 (Indemnification), and 15 (Governing Law).

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14. Promotions and Contests

From time to time, Orgcäos OÜ may offer promotions, contests, or sweepstakes (“Promotions”) through the Website or other channels. Each Promotion will be governed by its own rules, which will specify eligibility criteria (e.g., age, geographic restrictions), entry requirements, and prize details. By participating, you agree to abide by the applicable Promotion rules and these Terms.

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Orgcäos OÜ is not responsible for lost, late, or misdirected entries, nor for any technical issues affecting participation. Promotions are subject to compliance with the Estonian Advertising Act and EU consumer protection laws.

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15. Governing Law and Dispute Resolution

15.1 Governing Law

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These Terms, your use of the Website, and all Services provided by Orgcäos OÜ are governed by the laws of Estonia, without regard to its conflict of laws principles. This choice of law ensures consistency with our operations and complies with Article 3(3) of the EU E-Commerce Directive.

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Your use of the Website may also be subject to other local, national, or international laws, particularly if you are a consumer in the EEA, where mandatory protections may apply.

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15.2 Dispute Resolution

We are committed to resolving disputes fairly and efficiently:

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• Informal Resolution: If you have a concern, please contact us at hello@orgcaos.com to discuss the issue. We aim to resolve disputes amicably within 14 business days.
• Mediation: If informal resolution fails, you may pursue mediation through a mutually agreed third party or, for EEA consumers, via the EU Online Dispute Resolution (ODR) Platform at **https://ec.europa.eu/odr**, as required by Regulation (EU) 524/2013.
• Jurisdiction: Any disputes not resolved through mediation shall be submitted to the exclusive jurisdiction of the courts of Harju County, Estonia, except where mandatory EU laws allow consumers to bring claims in their place of residence, per Article 18 of the EU Brussels I Regulation (Regulation (EU) 1215/2012).
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15.3 Consumer Protections

If you are a consumer in the EEA, you may have additional rights under EU law, including access to local consumer protection authorities or alternative dispute resolution mechanisms. In Estonia, you may contact the Estonian Consumer Protection and Technical Regulatory Authority for assistance.

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16. Miscellaneous

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16.1 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, and any Service Agreements, constitute the entire agreement between you and Orgcäos OÜ regarding the Website and Services, superseding all prior or contemporaneous agreements, whether written or oral.

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16.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent, in accordance with Estonian and EU law.

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16.3 Waiver

No failure or delay by Orgcäos OÜ in exercising any right, power, or remedy under these Terms shall constitute a waiver of that right. Any waiver must be in writing and signed by an authorized representative.

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16.4 Assignment

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Orgcäos OÜ may assign its rights and obligations to a third party in connection with a merger, acquisition, sale of assets, or other business transaction, provided the assignee agrees to comply with these Terms.

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16.5 Notices

All notices under these Terms must be in writing and sent to:

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Orgcäos OÜ

Email: hello@orgcaos.com

Address: Vahtrepa küla, Liiva, Hiiumaa vald, Hiiu maakond, 92318, Estonia

Notices sent by email are deemed received upon confirmation of delivery. Notices sent by mail are deemed received 5 business days after posting.

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16.6 Force Majeure

Orgcäos OÜ shall not be liable for any failure or delay in performing its obligations under these Terms due to events beyond its reasonable control, including but not limited to:

• Natural disasters (e.g., earthquakes, floods, storms).
• War, terrorism, or civil unrest.
• Government actions or regulatory changes.
• Internet or telecommunications outages.
• Pandemics or public health emergencies.
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We will notify you of any force majeure event and resume performance as soon as reasonably possible.

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16.7 Relationship of Parties

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and Orgcäos OÜ. You are an independent User or Client, and neither party has authority to bind the other without express agreement.

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16.8 Language

These Terms are provided in English, which is the governing language for all purposes. Translations, if provided, are for convenience only, and the English version prevails in case of discrepancies.

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17. Contact Information

For questions, complaints, or requests regarding these Terms, the Website, or our Services, please contact us at:

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Orgcäos OÜ

Email: hello@orgcaos.com

Address: Vahtrepa küla, Liiva, Hiiumaa vald, Hiiu maakond, 92318, Estonia

Website: https://orgcaos.com

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We aim to respond to all inquiries within 7 business days. For urgent matters, please mark your communication as such.

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